Support Tickets

Have a question, need help with a feature, or want to suggest a new one? Open a support ticket on the platform—we aim to respond within 24 hours. Your feedback matters, and we’re here to help!

Need a quick response? Filter through our docs by asking a question using key words and phrases.

From anywhere on the platform, navigate to the top-right ribbon and click ‘Support’. A form will appear with support options. Select ‘Raise a Ticket’, then enter the Subject, Description, and Type (Feature Request or Technical Issue).

Your current URL and email are collected automatically to help us assist you faster.

Support Types

⚙️Technical Support

Technical Support tickets focus on workflow inputs/outputs, addressing issues or potential bugs. We aim to respond within one working day, prioritising based on urgency and impact.

🏗️ Project Support

A standard Project Support ticket involves a brief review of a project or design where workflow complexities have arisen. Please allow a minimum of three working days for completion of all project-related requests.

💬 Feature Request

A Feature Request ticket lets you share ideas to enhance your experience. We track and organise all requests—those that are popular and technically feasible are prioritised for future implementation.

Support tickets undergo daily review, with responses typically within one working day. Project support Support tickets are reviewed daily, with responses typically provided within one working day. Project Support requires at least three working days for completion. To minimise delays, please consult our documentation first. For more in-depth assistance, consider booking a Workshop.